At SMART RECHARGE, we strive to provide secure and reliable services. However, refunds are only applicable under specific circumstances. Please read this policy carefully.
1. Failed Transaction → Amount is deducted but recharge/service is not delivered.
2. Technical Error → Service could not be delivered due to a system failure on our side.
1. If the user enters a wrong mobile number or account number.
2. Fraudulent or suspicious transactions.
3. Once the service/recharge has been successfully delivered.
4. Issues arising due to the user’s internet/bank/payment gateway problem.
Refund requests must be submitted within 7 days from the date of the transaction.
Approved refunds will be credited to the original payment method within 7–10 business days.
Any delay in refund credit depends on the bank/payment gateway, and SMART RECHARGE shall not be liable for such delays.
Once a transaction is processed and the service delivered, it cannot be cancelled.
Cancellation is only possible in case of a failed transaction or system error.
For refund or cancellation queries, please contact us at:
Email: smartrecharges9064@gmail.com